Q1: Are you a trading company or a manufacturer?

We are mirror manufacturer since 1992, with more than 20 years exporting experience.

Q2: What is your MOQ requirement?

No MOQ requirement for full chair.

Q3: What is your order lead-time?

Sample order will be 5-10 days, and mass order will be 20-25 days.

Q4: Do you provide OEM&ODM services?

 As a leading office chair specialist, we provide both OEM&ODM services and solutions for customers.

Q5: What is your product warranty?

5 years (under normal using).

Q6: Quality assurance and after-sales service commitment

We are proud of our excellent quality of office chair manufacturer. For ensure the customers and consumers' rights, JYM office chair manufacturer promise: 

All products offered from our company have 3 years guaranteed for free and  maintained all the time.

1. After sale, our service staff will inspect the product usage, guiding the correct method of use, and maintenance of office chair.

2. Our service department will give a reasonable solution within 20 minutes when receive your notice, problem solving solutions in 12 hours, take necessary remedial measures in time; if the furniture can be repaired on site, the repair time of is less than 3 working days; if the office chair needed to be returned to the factory the repair time is generally less than 15 working days, special case shall be subject to the agreed time of the customer; The warranty period for all repairs shall be 3 years, less than 3 years and should be repaired unconditionally.

3. Under normal use, if there is any damage (except for man-made factors) during the warranty period, we will be responsible for free repair or replace the broken parts, all expenses will be bear by us.

4. If there is any broke part caused by human factors, we'll also provide spare parts for you.

5. In case of unrepair due to excessive damage, we will provide spare parts for replacement immediately for ensure your normal office working; At the same time, adopt the fastest solution to ensure the quality of the furniture.

6. During the warranty period, you can call us if necessary, and our professional after-sales service staff will provide timely service.

7. We will provide effective and timely tracking service after the expiration of the warranty period.

Q7: Do you have any concerns about working with a office chair supplier?

We deeply understand your concerns and we are experienced in dealing with them, please check if there’s one of your concerns as well as our solutions for reference.

Q8: How to prove you are a office chair manufacturer instead of a dealer?

There are two ways to prove we are a manufacturer.

1) The best way is to come to visit our factory in person.

2) JYM office chair company is one of the “online factory tour” in alibaba company, which has been chosen as one of the most excellent factory for “online factory tour”sample, several CCTV cameras have been installed in different corners in our workshop by Alibaba company, production line running livestream in our workshop can be shown at any time.

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